Delivery Standards for Lab Companion Products
Aug 07, 2025
Key Considerations for Equipment Handover to Ensure Proper On-Site Operation：
1. Equipment Installation and Commissioning
Our company oversees the transportation and electrical connection of the equipment, ensuring proper operation at the customer's site. All installations strictly comply with the standard acceptance criteria for environmental test chambers. We conduct regular third-party inspections to guarantee continuous adherence to industry standards. Should the customer require an inspection report upon acceptance, we can arrange for an accredited third-party agency to perform on-site testing.
2. Customer Technical Training System
2.1 Basic Operation Training
The training covers equipment startup/shutdown procedures, test program configuration, and routine maintenance protocols. Depending on the user's industry (e.g., third-party testing institutions, automotive manufacturers), the training program is customized to align with specific operational scenarios.
2.2 Advanced Maintenance Training
This program focuses on developing users' troubleshooting and repair capabilities, including humidity system failure diagnosis in temperature-humidity test chambers. Training includes key component replacement procedures and precautions to establish an independent maintenance competency system.
3. Technical Support Service Protocol
3.1 Emergency Response Mechanism
A standardized fault response process ensures technical support is initiated within 2 hours of receiving a service request. Common faults are resolved within 48 hours (with alternative solutions negotiated for remote regions).
3.2 Remote Technical Support
Equipped with a professional remote diagnostic system, real-time video communication or dedicated software access enables rapid fault identification.
4. Spare Parts Supply and Maintenance Assurance
4.1 Spare Parts Management Plan
To enhance after-sales support, we establish dedicated spare parts warehouses for high-volume buyers and repeat clients, enabling rapid response to service needs. Each customer is assigned a dedicated profile to optimize resource allocation.
Priority supply channels are reserved for key partners (e.g., CRCC, CETC), ensuring expedited spare parts delivery to minimize equipment downtime.
4.2 Maintenance Service Policy
Free repairs are provided for non-human-induced failures during the warranty period. Post-warranty maintenance services follow a transparent pricing system, with detailed repair plans and cost estimates provided in advance.
Our company maintains a professional after-sales maintenance team and is committed to continuously improving the technical expertise of our service personnel. We anticipate being able to provide on-site support for international customers in the near future.
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