What Are Lab Companion Delivery Standards?

(1) Equipment Installation & Debugging

On-Site Services: Free delivery, assembly, wiring, and debugging by technicians. Parameters (temperature, humidity, salt spray settlement, etc.) must meet the client’s technical agreement.

Acceptance: Third-party calibration reports provided. Non-compliant equipment (e.g., rain test chambers requiring 100% pass rate) will be replaced immediately.

(2) Customer Training

Basic Training: Startup/shutdown, programming, and maintenance, customized for users (e.g., QA agencies, automakers).

Advanced Training: Fault diagnosis (e.g., humidity system issues in thermal chambers) and part replacement to enhance self-repair capability.

(3) Technical Support

Rapid Response: 15-minute reply to requests, 48-hour resolution for common issues (remote areas negotiated).

Remote Aid: Video guidance or software access for quick troubleshooting (e.g., abnormal dust concentration in sand/dust test chambers).

(4) Spare Parts & Maintenance

Priority Supply: Critical parts prioritized for partners (e.g., CRCC, CETC) to minimize downtime.

Transparent Costs: Free repairs for non-human damage during warranty; post-warranty services at clear rates.